Syncro

Overview

Syncro is a combined remote monitoring and management (RMM) and professional services automation (PSA) platform developed by Syncro, aimed primarily at managed service providers (MSPs). It brings together the tools needed to monitor and maintain client devices, respond to support issues, and handle the business side of service delivery, such as ticketing, invoicing, and customer management, within a single cloud-based product.

Syncro is a trademark of its owner. This entry is an independent, factual summary and does not imply any affiliation, endorsement, or partnership between Syncro and this catalog.

Key capabilities

Syncro’s platform is built around an endpoint agent that reports device status and enables remote management, paired with PSA tools for running an MSP business.

Core capabilities include:

• Remote monitoring and management of endpoints, including alerting on device health and status
• Scripting and automation for applying fixes and performing routine maintenance across managed devices
• Patch management to help keep operating systems and applications up to date
• Integrated ticketing for logging, tracking, and resolving client support requests
• Invoicing and billing tools for generating client invoices tied to service work
• Customer management features for organizing client accounts, contacts, and asset records
• Remote access for direct, on-demand connection to managed devices during troubleshooting

By combining technical monitoring tools with billing and customer management in one product, Syncro is positioned to let MSPs run day-to-day technical support and the associated administrative and billing workflow from a single platform.

Typical use cases

Syncro is primarily used by MSPs that manage IT infrastructure and support for multiple external clients, though the RMM and ticketing functionality can also apply to internal IT teams. Typical activities include monitoring client endpoints for issues, resolving support tickets, applying patches and automated fixes via scripting, and generating invoices for billable work performed. Its integration of PSA features alongside RMM is generally suited to smaller or growing MSPs that want core business operations tools bundled with technical management rather than purchased separately.

Licensing and pricing

Syncro is commercial software offered as a cloud-based subscription, with a free trial available for evaluation. Pricing is charged per technician, meaning cost scales with the number of staff members who need access to the platform rather than strictly by the number of managed endpoints. Syncro does not publish a permanent free tier for production use beyond the trial period. Specific plan details and current pricing are set by the vendor and may change, so the official Syncro website should be checked for up-to-date information.

Platform support

Syncro operates as a cloud-based (SaaS) platform, with the management console accessed through a web browser and hosted by the vendor rather than installed on customer infrastructure. Endpoint agents are available for Windows and macOS devices, allowing management of both platforms from the same console.

Getting started

Syncro’s software and agents are obtained from the vendor’s official website, and an account is required to use the platform; this catalog does not host installers or distribute the software directly. New users typically sign up for the free trial, create an account, and deploy the agent to the devices they want to manage. From there, monitoring alerts, automation scripts, ticketing workflows, and billing settings can be configured within the console. For current feature details, supported platforms, and pricing, refer to Syncro’s official website at syncromsp.com.

Where to download

Downloads are hosted by Syncro on their official website. The button below opens that site — we never host installers.